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Service Quality and Consumer satisfaction of Maruti Service Centers (MBA Marketing)


MBA Project Type: Marketing

ID: 1275

Description: This study aims at finding out whether customers expectations level matched their satisfaction level towards after sales service provided in Paramount Wheels a prominent Maruti service center located at Thane. This study further reveals the effectiveness in Paramount Wheels towards the customer satisfaction. A structured questionnaire had been designed and survey had been conducted among 200 Maruti car owners through probabilistic systematic sampling technique.

Project Report Pages: 73

Can be used in: Marketing

Project Cost: Rs 2500 / $ 50

Synopsis Cost: Rs 350 / $ 7

Delivery Time: Within 12 hours.

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